Privacy Policy

Last updated: April 28, 2026

Your Privacy Matters

At ConnectEd, we are committed to protecting the privacy of children, parents, and educators. This policy explains how we collect, use, and safeguard your information in compliance with GDPR, COPPA, and other applicable data protection regulations.

Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Children's Privacy (COPPA Compliance)
  4. Data Sharing & Third Parties
  5. Data Security
  6. Your Rights (GDPR)
  7. Data Retention
  8. Cookies & Tracking
  9. International Data Transfers
  10. Contact Us

1. Information We Collect

Information You Provide

  • Parent/Guardian: Name, email, phone, address
  • Child: Name, date of birth, medical information, allergies, emergency contacts
  • Staff: Name, email, employment details, credentials
  • Photos and videos uploaded for child portfolios

Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data (pages visited, features used)
  • Cookies and similar tracking technologies

2. How We Use Your Information

  • Provide and maintain our childcare management services
  • Communicate with parents about their child's daily activities
  • Process enrollments, billing, and payments
  • Ensure child safety and regulatory compliance
  • Send important updates and notifications
  • Improve our services through analytics (with consent)
  • Comply with legal obligations

3. Children's Privacy (COPPA Compliance)

We take special precautions to protect children's information.

  • Parental Consent: We require verifiable parental consent before collecting any personal information from children under 13.
  • Limited Collection: We only collect information necessary for childcare services.
  • No Direct Marketing: We never market directly to children.
  • Parent Access: Parents can review, update, or delete their child's information at any time.
  • Photo/Video Controls: Parents control whether their child's photos/videos are shared.
  • Data Minimization: Child data is only accessible to authorized childcare staff.

4. Data Sharing & Third Parties

We do NOT sell your personal information. We may share data with:

  • Service Providers: Cloud hosting, email delivery, payment processing (all bound by data protection agreements)
  • Childcare Centers: Your child's enrolled center has access to necessary information
  • Legal Requirements: When required by law, court order, or government request
  • Safety: To protect the safety of children or others

5. Data Security

  • End-to-end encryption for data in transit (TLS 1.3)
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication for staff accounts
  • Role-based access controls
  • Automated threat detection and monitoring
  • Regular staff training on data protection

6. Your Rights (GDPR)

Under GDPR and similar regulations, you have the right to:

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your data ("right to be forgotten")

Portability

Receive your data in a portable format

Restriction

Limit how we process your data

Object

Opt-out of certain data processing

To exercise these rights, contact us at privacy@connectedja.com

7. Data Retention

  • Active Accounts: Data retained while account is active
  • Inactive Accounts: Deleted after 2 years of inactivity
  • Child Records: Retained for 7 years after enrollment ends (regulatory requirement)
  • Financial Records: Retained for 7 years (tax compliance)
  • Photos/Videos: Deleted within 30 days of account closure upon request

8. Cookies & Tracking

We use cookies to improve your experience. See our Cookie Policy for details.

Essential Cookies

Required for basic functionality (always active)

Analytics Cookies

Help us understand usage patterns (optional)

Preference Cookies

Remember your settings (optional)

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during international transfers.

10. Contact Us

For privacy-related inquiries:

Data Protection Officer

Email: privacy@connectedja.com

Address: ConnectEd, Kingston, Jamaica

You also have the right to lodge a complaint with your local data protection authority.

© 2026 ConnectEd. All rights reserved.

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