Terms of Service

Last updated: April 28, 2026

Welcome to ConnectEd

These Terms of Service ("Terms") govern your use of ConnectEd's childcare management platform. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using ConnectEd, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are using ConnectEd on behalf of a childcare organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

ConnectEd provides:

  • Child attendance and daily activity tracking
  • Parent-teacher communication tools
  • Billing and payment processing
  • Enrollment management
  • Compliance and reporting tools
  • Photo and video sharing (with parental consent)

3. User Accounts

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Accurate Information: You agree to provide accurate, current, and complete information during registration.

Age Requirement: You must be at least 18 years old to create an account.

One Account: Each user should maintain only one account.

4. Acceptable Use Policy

You agree NOT to:

  • Share login credentials with unauthorized users
  • Upload harmful, illegal, or inappropriate content
  • Attempt to access data of children not in your care
  • Use the service for any unlawful purpose
  • Interfere with or disrupt the service
  • Reverse engineer or attempt to extract source code
  • Share photos/videos of children without proper consent

5. Child Data & Parental Consent

Special provisions for protecting children's data:

  • Childcare providers must obtain verifiable parental consent before entering child data
  • Parents/guardians retain control over their child's personal information
  • Photo/video sharing requires explicit opt-in consent
  • Parents may request deletion of their child's data at any time
  • We comply with COPPA, GDPR-K, and applicable child protection laws

6. Intellectual Property

Our Content: ConnectEd and its licensors own all rights to the platform, including software, design, and documentation.

Your Content: You retain ownership of content you upload. By uploading, you grant us a license to use it for providing our services.

Feedback: Any suggestions you provide may be used by us without obligation.

7. Payment Terms

Subscription Fees: Childcare providers pay subscription fees as per their chosen plan.

Parent Payments: Tuition payments processed through ConnectEd are subject to the payment terms set by each childcare center.

Refunds: Refund policies are set by individual childcare centers for tuition. Platform subscription refunds follow our refund policy.

Payment Security: All payments are processed securely through PCI-compliant providers.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECTED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

We are not responsible for the conduct of childcare providers or the quality of childcare services.

9. Termination

By You: You may terminate your account at any time through account settings.

By Us: We may suspend or terminate accounts that violate these Terms.

Effect: Upon termination, your right to use the service ends. Data retention follows our Privacy Policy.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Jamaica. Any disputes shall be resolved in the courts of Kingston, Jamaica, unless otherwise required by applicable consumer protection laws in your jurisdiction.

12. Contact Us

ConnectEd Support

Email: support@connectedja.com

Address: Kingston, Jamaica

© 2026 ConnectEd. All rights reserved.

Install ConnectEd

Add it to your home screen for faster loads and offline access.